Frequently Asked Questions
We believe that the best customer is the best informed customer.
Office Hours: Monday – Friday: 8am – 2pm
Ordering Department Hours: 8am – 2pm Monday – Friday.
Holiday Hours: We are closed on New Years Day, Easter, Thanksgiving and Christmas Day. We also close at Noon on Christmas Eve.
Q: What happens if I order tickets and they do not make it before I leave for vacation?
A: We always take a look at your departure date, and make sure we mail them with enough time to get to you.
Q: What if my tickets get lost or stolen?
A: We can not cancel or re-issue tickets. KEEP THEM SAFE! We strongly advise that you record or take a clear picture of your ticket numbers, as some of the parks may replace them.
Q: Can I return my ticket purchase for a refund?
A: No, due to the nature of the tickets, the magnetic strip, we can not tell if they have been used (some exceptions).
The Parks have the policy that all tickets are non-refundable. We have to have the same policy to have a contract with them.
Q: Are you legitimate or authorized to sell tickets and such?
A: Yes we are legitimate, and member’s of the Better Business Bureau. We have contracts with the Theme Parks and Attractions to sell tickets, we are contracted and authorized to do so.
Q: Are these the same tickets that the Parks sell?
A: They are the same tickets you would get at the park entrance, but at a lower price. Sometimes we get special tickets from the Parks, and the details will always be explained here at the web site.
Q: How can you sell the tickets cheaper than the parks?
A: We buy tickets from the parks in bulk, at wholesale prices. This allows us to sell them to you cheaper than you would pay at the park entrance.
Q: How do we order tickets?
A: You can order tickets Online (24 Hrs a day), or over the phone, or in person at our store.
Q: How much is postage and how long does it take?
A: When ordering tickets you have several different options on how you can receive your tickets:
Office Pickup ($0): Available Same Day within Business Hours
USPS Priority ($15): Orders shipped within the continental United States must be ordered at least one (1) week prior to arrival. Express ($40): Orders shipped Express (2 Business Days) within the continental United States. All orders will be shipped out on the next business day after it is received.
Europe & Canada ($35): All orders that are shipped outside the continental United States must be ordered at least 3 weeks prior to arrival. Arriving within 3 weeks? Call us!
NOTE: We can only ship to the billing address of the credit card that is used.
Q: Is the Credit Card payment area SECURE?
A: Yes we use High-grade Encryption (256 bit keys) to protect your payment information; we use this technology to ensure that your purchase is secure and safe.
Q: Can I use a 4 Day Disney Park Hopper Pass for 4 People for one day?
A: No, all of the Disney Multi Day Tickets are to be used by one person, example a 4 day park hopper is good for one person for any 4 days, admission to Magic Kingdom, Epcot, Hollywood Studios and the Disney’s Animal Kingdom. And you can hop between any of these parks each day. You can not use the ticket to get 4 people in the park for one day
Q: Is Universal CityWalk included in any of the tickets?
A: Yes, with Universal Orlando ticket with more than 1 day on it. It must be used within 7 days of the first use of the tickets (CityWalk Admission is subject to change without notice by Universal).
Q: Why did my Credit Card Decline?
A: We do not know the exact issue as to why your card declined. It could be that because this purchase may not match your usual spending patterns with this card or if using a bank Debit Card it may exceed your daily limit with it. You will have to contact your debit/credit card company for the exact reason.
Q: What happens to the information that I provide?
A: The Information that you provide, is only used to Mail your tickets to you, or Deliver them to a hotel, or to make Dinner Show reservation. We do not share or provide your info with any other companies.
Q: Can I add options to my tickets later?
A: Yes. You can add options or days to Disney tickets on or before your last day of use.
Q: What do I do if I don’t see what I want?
A: Contact us. We’ll see what we can do.
Q: Where can I rent a wheelchair?
A: They are available at the entrance of each theme park.
